Return Policy

Return & Refund Policy

Effective Date: January 1, 2025
Last Updated: March 16, 2025

At ResistCyber.US, we strive to provide high-quality digital software, cybersecurity solutions, and IT services. Since all our products are delivered electronically, we have a strict no-return policy. However, we do offer refunds under specific conditions outlined below.

Refund Policy
We do not accept returns for digital products, but refunds may be granted under the following circumstances:

✔ 7-Day Cancellation: You may cancel your purchase within 7 days for a full refund. After 7 days, no refunds will be issued, but you can cancel your subscription to prevent future charges.

✔ Duplicate Purchase: If you accidentally purchase the same product multiple times, we will issue a full refund for the duplicate transaction.

✔ Non-Delivery of Product: If you do not receive your purchased product within 24 hours and our support team confirms a delivery failure, you are eligible for a refund.

✔ Technical Incompatibility: If the software or service is proven to be incompatible with your system, and our technical support team confirms this issue, we will offer:

• A replacement product of equivalent value (if available), OR
• A full refund if no alternative solution is available.

✔ Billing Errors: If you were incorrectly charged due to a system error or unauthorized transaction, we will investigate and issue a refund if applicable.

Non-Refundable Situations
🚫 Change of Mind: Refunds are not provided if you decide you no longer want the product after purchase.
🚫 Failure to Follow Installation Instructions: If the product does not work due to incorrect installation or setup that deviates from our provided instructions, no refund will be granted.
🚫 Third-Party Software Conflicts: We are not responsible for conflicts caused by other software installed on your device.
🚫 Subscription Renewals: Monthly or annual subscription renewals are non-refundable unless canceled before the renewal date.

How to Request a Refund
If you believe you qualify for a refund under the conditions above, follow these steps:

1️⃣ Contact Support: Email us at help@resistcyber.us or call 1-800-526-9780 within 30 days of purchase.
2️⃣ Provide Order Details: Include your order number, product details, and reason for the refund request.
3️⃣ Technical Review (if applicable): If the issue relates to incompatibility, our support team will assist you in troubleshooting first. If confirmed, we will process your refund.
4️⃣ Refund Processing: Approved refunds will be credited back to the original payment method within 5-7 business days.

Need Assistance?
📧 Email: Support@ResistCyber.US
📞 Phone: 1-800-526-9780
🕒 Support Hours: Monday - Friday, 9:00 AM – 6:00 PM (Pacific Time)